Welcome to MonkMagic Desserts Private Limited (“MonkMagic”, “we”, “our”, “us”).
By accessing our website, placing an order, subscribing, or using any of our services, you agree to these Terms & Conditions.
Please read them carefully.
1. Use of the Website
You must be at least 18 years old to use our services.
You agree not to misuse the website, attempt unauthorized access, or disrupt its functionality.
All information you provide must be accurate and complete.
2. Products & Services
MonkMagic offers:
Zero-sugar desserts
Sugar-free FMCG products
Subscriptions for ice creams and desserts
Delivery to specific serviceable areas
All products are subject to availability.
We reserve the right to modify, discontinue, or update products, portions, prices, or offers at any time.
3. Orders & Payments
Orders can be placed via our website, WhatsApp, or partner delivery platforms.
Payments must be made using approved payment methods.
Prices are inclusive/exclusive of taxes as specified at checkout.
We reserve the right to refuse or cancel any order due to fraud, errors, or unavailability.
Subscriptions
By subscribing to a monthly plan:
You authorize us to charge your payment method automatically.
Cancellations must be made before the next billing cycle.
Mid-cycle cancellations do not qualify for partial refunds.
4. Delivery
Delivery timelines may vary based on location, weather, or operational factors.
Once the product is delivered to the address provided, the order is considered successfully fulfilled.
In case of delivery failure due to incorrect address or unavailability, re-delivery may be chargeable.
5. Refunds, Returns & Replacements
As our products are perishable:
Refunds
Refunds are provided only when:
You receive a damaged, spoiled, or incorrect product, and
The issue is reported within 2 hours of delivery with photo proof.
Replacements
We may offer a replacement or credit voucher depending on the issue.
No Returns
Once delivered, edible items cannot be returned.
6. User Accounts
If you create an account:
You are responsible for safeguarding your login details.
You must notify us immediately of any unauthorized access.
We may suspend or delete accounts that violate these Terms.
7. Intellectual Property
All content on this website—including the laughing baby monk mascot, designs, branding, logos, text, images, and product names—is the exclusive property of MonkMagic.
You may not copy, redistribute, modify, or reuse any content without written permission.
8. Marketing Communication
By interacting with us, you consent to receive:
WhatsApp updates
Offers
Subscription reminders
Order notifications
You can opt out anytime by replying STOP or using the Unsubscribe option.
9. Limitation of Liability
To the maximum extent permitted by law:
MonkMagic is not liable for indirect, incidental, or consequential damages.
We are not responsible for losses arising from:
Incorrect information entered by the user
Delivery delays
Technical issues
Third-party service failures
Your use of the website is at your own risk.
10. Indemnity
You agree to indemnify MonkMagic against claims, damages, or losses arising from:
Violation of these Terms
Misuse of the website
Breach of applicable laws
11. Third-Party Services
We rely on third-party platforms for:
Payments
Delivery
SMS/Email/WhatsApp communication
Analytics
Their terms apply independently, and we are not responsible for their policies or actions.
12. Governing Law & Jurisdiction
These Terms are governed by the laws of India.
Any disputes shall be subject to the exclusive jurisdiction of courts in Mumbai, Maharashtra.
13. Changes to Terms
We may update these Terms occasionally.
Continued use of the website after updates means you accept the revised Terms.
14. Contact Us
For questions or concerns:
MonkMagic Desserts Private Limited
Email: hello@monkmagic.in
Website: www.monkmagic.in